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Mobile guides

    Back to Software update & reset

    Restore the factory default settings

    If your mobile phone is slow or in any other way doesn't work or respond as well as it should, it may help to restore the factory default settings. This deletes all configurations you've made in your mobile phone.

    Step 1 of 5

    Slide your finger left on the display to open the main menu.
    Press Settings.

    Step 2 of 5

    Press about.

    Step 3 of 5

    Press reset your phone.

    Step 4 of 5

    Press yes to accept.

    Step 5 of 5

    Press yes to confirm.
    Wait a moment while the factory default settings are restored.
    Follow the instructions on the display to set up your mobile phone and prepare it for use.

    1. Find "about"

    Slide your finger left on the display to open the main menu.
    Press Settings.
    Press about.

    2. Restore factory default settings

    Press reset your phone.
    Press yes to accept.
    Press yes to confirm.
    Wait a moment while the factory default settings are restored.
    Follow the instructions on the display to set up your mobile phone and prepare it for use.