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HTC One M9

Go to Supplies Device is defective (display, water, casing)

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

Cause 1 of 6: There are no available WLANs

If there are no available WLANs, you can't access the Internet using WLAN.

Solution: Find an area with available WLANs.

We are pleased that your problem was solved.

Cause 2 of 6: You're connected to a WLAN but you're not logged on

Some WLANs require that you log on.

Solution: Open the browser on your mobile phone and try to load a website. The browser is directed to the start page of the WLAN. Follow the instructions to log on.
If you can't log on to the WLAN, deactivate WLAN on your mobile phone and connect to the Internet using the mobile network.

Step 1 of 10

Press the browser icon.

Step 2 of 10

Press the address bar.

Step 3 of 10

Key in the address of the required website and press enter.

Step 4 of 10

Press the menu icon.

Step 5 of 10

Press the star.
Edit the name of the bookmark.

Step 6 of 10

Press Save.

Step 7 of 10

Press the menu icon.

Step 8 of 10

Press Bookmarks.

Step 9 of 10

Press the required bookmark.

Step 10 of 10

Press the home icon to end the session and return to the Home screen.

1 Open browser

Press the browser icon.

2 Enter a web address

Press the address bar.

Key in the address of the required website and press enter.

3 Add the current website to your bookmarks

Press the menu icon.

Press the star.
Edit the name of the bookmark.

Press Save.

4 Go to a bookmark

Press the menu icon.

Press Bookmarks.

Press the required bookmark.

5 Return to the Home screen

Press the home icon to end the session and return to the Home screen.

We are pleased that your problem was solved.

Cause 3 of 6: You're not connected to a WLAN

You can't access the Internet using WLAN, if you're not connected to a WLAN.

Solution: Establish connection to a WLAN.

Step 1 of 5

Slide two fingers down the display starting from the top edge of your mobile phone.
Press and hold the WLAN icon.

Step 2 of 5

Press the indicator next to "Wi-Fi" until the function is activated.

Step 3 of 5

A list of WLANs within range is displayed.
Press the required WLAN.

Step 4 of 5

Follow the instructions on the display to select security settings, if required.
Press CONNECT.

Step 5 of 5

Press the home icon to end the session and return to the Home screen.

1 Activate WLAN

Slide two fingers down the display starting from the top edge of your mobile phone.
Press and hold the WLAN icon.

Press the indicator next to "Wi-Fi" until the function is activated.

2 Connect to WLAN

A list of WLANs within range is displayed.
Press the required WLAN.

Follow the instructions on the display to select security settings, if required.
Press CONNECT.

3 Return to the Home screen

Press the home icon to end the session and return to the Home screen.

We are pleased that your problem was solved.

Cause 4 of 6: A connection is rejected by a WLAN

If a connection is rejected by a WLAN, you can't access the Internet using WLAN. WLANs use different security settings. If you can't connect to a WLAN, you may need to change the security settings.

Solution: Contact the WLAN administrator to obtain the correct security settings.

We are pleased that your problem was solved.

Cause 5 of 6: WLAN isn't activated on your mobile phone

If WLAN is deactivated on your mobile phone, you can't access the Internet using a WLAN.

Solution: Activate WLAN.

Step 1 of 5

Slide two fingers down the display starting from the top edge of your mobile phone.
Press and hold the WLAN icon.

Step 2 of 5

Press the indicator next to "Wi-Fi" until the function is activated.

Step 3 of 5

A list of WLANs within range is displayed.
Press the required WLAN.

Step 4 of 5

Follow the instructions on the display to select security settings, if required.
Press CONNECT.

Step 5 of 5

Press the home icon to end the session and return to the Home screen.

1 Activate WLAN

Slide two fingers down the display starting from the top edge of your mobile phone.
Press and hold the WLAN icon.

Press the indicator next to "Wi-Fi" until the function is activated.

2 Connect to WLAN

A list of WLANs within range is displayed.
Press the required WLAN.

Follow the instructions on the display to select security settings, if required.
Press CONNECT.

3 Return to the Home screen

Press the home icon to end the session and return to the Home screen.

We are pleased that your problem was solved.

Cause 6 of 6: The WLAN is using a hidden SSID

If the WLAN is using a hidden SSID, you won't find the WLAN when searching for available WLANs. You can only connect to a WLAN using a hidden SSID if you know the correct SSID.

Solution: Key in SSID and security settings manually on your mobile phone.

We are pleased that your problem was solved.

Unfortunately, we can't solve the problem with your device.

We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.

If this doesn't help, please visit our My Service webpage for more help.

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1 Open browser

2 Enter a web address

3 Add the current website to your bookmarks

4 Go to a bookmark

5 Return to the Home screen

1 Activate WLAN

2 Connect to WLAN

3 Return to the Home screen

1 Activate WLAN

2 Connect to WLAN

3 Return to the Home screen

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