Troubleshooting
If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:
1 Find " Portable Wi-Fi hotspot"
Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press the settings icon.
Press More.
Press Mobile network sharing.
Press Portable Wi-Fi hotspot.
2 Select Wi-Fi hotspot settings
Key in the required name for the Wi-Fi hotspot.
Press the menu icon.
Press the menu icon.
Press Advanced.
Press SECURITY.
If you don't want to password protect your Wi-Fi hotspot:
Press None.
Press None.
Press the return icon.
If you want to password protect your Wi-Fi hotspot:
Press WPA2 (AES).
Press WPA2 (AES).
Press the return icon.
Press the field below "PASSWORD (8-63 ASCII CHARACTERS)" and key in the required password.
3 Activate Wi-Fi hotspot
Press the indicator next to "Portable Wi-Fi Hotspot" until the function is activated.
Press OK.
4 Establish a connection
Do the following on the device which will connect to your Wi-Fi hotspot:
Activate WLAN.
Find the list of available WLANs.
Select the network name you keyed in in step 2.
Key in the password you selected in step 2 and establish a connection to the Wi-Fi hotspot.
When the connection is established, you can access the Internet from the other device.
Activate WLAN.
Find the list of available WLANs.
Select the network name you keyed in in step 2.
Key in the password you selected in step 2 and establish a connection to the Wi-Fi hotspot.
When the connection is established, you can access the Internet from the other device.

5 Return to the Home screen
Press the home icon to end the session and return to the Home screen.
We are pleased that your problem was solved.
1 Find " Portable Wi-Fi hotspot"
Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press the settings icon.
Press More.
Press Mobile network sharing.
Press Portable Wi-Fi hotspot.
2 Select Wi-Fi hotspot settings
Key in the required name for the Wi-Fi hotspot.
Press the menu icon.
Press the menu icon.
Press Advanced.
Press SECURITY.
If you don't want to password protect your Wi-Fi hotspot:
Press None.
Press None.
Press the return icon.
If you want to password protect your Wi-Fi hotspot:
Press WPA2 (AES).
Press WPA2 (AES).
Press the return icon.
Press the field below "PASSWORD (8-63 ASCII CHARACTERS)" and key in the required password.
3 Activate Wi-Fi hotspot
Press the indicator next to "Portable Wi-Fi Hotspot" until the function is activated.
Press OK.
4 Establish a connection
Do the following on the device which will connect to your Wi-Fi hotspot:
Activate WLAN.
Find the list of available WLANs.
Select the network name you keyed in in step 2.
Key in the password you selected in step 2 and establish a connection to the Wi-Fi hotspot.
When the connection is established, you can access the Internet from the other device.
Activate WLAN.
Find the list of available WLANs.
Select the network name you keyed in in step 2.
Key in the password you selected in step 2 and establish a connection to the Wi-Fi hotspot.
When the connection is established, you can access the Internet from the other device.

5 Return to the Home screen
Press the home icon to end the session and return to the Home screen.
We are pleased that your problem was solved.
Unfortunately, we can't solve the problem with your device.
We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.
If this doesn't help, please visit our My Service webpage for more help.
We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.
If this doesn't help, please visit our My Service webpage for more help.