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My Swisscom Assistant
Your pocket Customer Center
My Swisscom App
Disruptions or technical problems?
Check your connection!
Settings & software updates
Calls & contacts
Messaging & Internet
Multimedia & apps
If your device isn't working properly, you can try several solutions to solve the problem. In most cases you can solve the problem by following these guidelines:
If you're trying to access the Internet using the mobile network, you need to set up your mobile phone correctly for Internet.
Solution: Set up your mobile phone for Internet.
Slide your finger down the display starting from the top edge of your mobile phone.Press the settings icon.
Press Mobile data.
Press Access point names.
Press the menu icon.
Press New APN.
Key in Swisscom Services and press OK.
Key in gprs.swisscom.ch and press OK.
Key in 228 and press OK.
Key in 01 and press OK.
Press Authentication type.
Press APN type.
Key in default and press OK.
Press the field next to the data connection to fill in the field.
Press the home icon to end the session and return to the Home screen.
Required information *