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Mobile guides

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    If you try to access the Internet using the mobile network, mobile data needs to be activated on your mobile phone.

    Solution: Activate mobile data.

    Step 1 of 2

    Slide two fingers down the display starting from the top edge of your mobile phone.
    Press the mobile data icon to activate or deactivate the function.

    Step 2 of 2

    Press the home icon to end the session and return to the Home screen.

    1 Activate or deactivate mobile data

    Slide two fingers down the display starting from the top edge of your mobile phone.
    Press the mobile data icon to activate or deactivate the function.

    2 Return to the Home screen

    Press the home icon to end the session and return to the Home screen.