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Mobile guides

    

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

The message centre ensures that your SMS is sent to the recipient. If the message centre number is incorrect, you can't send SMS.

Solution: Enter the correct message centre number.

Step 1 of 7

Press the messages icon.

Step 2 of 7

Press the menu icon.

Step 3 of 7

Press Settings.

Step 4 of 7

Press Text messages (SMS).

Step 5 of 7

Press Service center.

Step 6 of 7

Key in +41794999000 and press OK.

Step 7 of 7

Press the home icon to end the session and return to the Home screen.

1 Find "Text messages (SMS)"

Press the messages icon.
Press the menu icon.
Press Settings.
Press Text messages (SMS).

2 Save the message centre number

Press Service center.
Key in +41794999000 and press OK.

3 Return to the Home screen

Press the home icon to end the session and return to the Home screen.