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Mobile guides

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    If you're having problems sending SMS to a specific number, the error might be at the receiving end.

    Solution: Send an SMS to another number to check if the error is at the receiving end.

    Step 1 of 6

    Press the messages icon.

    Step 2 of 6

    Press the new message icon.

    Step 3 of 6

    Key in the first letters of the required contact.
    Matching contacts from the address book are displayed.
    Press the required contact.
    Repeat the procedure to add more recipients.

    HTC One M9
    Step 4 of 6

    Write the text for your SMS.

    Step 5 of 6

    Press the send icon when you've written your SMS.

    Step 6 of 6

    Press the home icon to end the session and return to the Home screen.

    1 Write SMS

    Press the messages icon.
    Press the new message icon.

    2 Enter the recipient

    Key in the first letters of the required contact.
    Matching contacts from the address book are displayed.
    Press the required contact.
    Repeat the procedure to add more recipients.

    3 Write the text

    Write the text for your SMS.
    HTC One M9

    4 Send the SMS

    Press the send icon when you've written your SMS.

    5 Return to the Home screen

    Press the home icon to end the session and return to the Home screen.