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HTC One M9

Go to Supplies Device is defective (display, water, casing)

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

Cause 1 of 5: There's an error at the receiving end

If you have problems sending MMS to a specific recipient, the error might be at the receiving end.

Solution: Send an MMS to another recipient to check if the error is at the receiving end.

Step 1 of 17

Press the messages icon.

Step 2 of 17

Press the new message icon.

Step 3 of 17

Key in the first letters of the required contact.
Matching contacts from the address book are displayed.
Press the required contact.
Repeat the procedure to add more recipients.

Step 4 of 17

Write the text for your MMS.

Step 5 of 17

Press the attachment icon.
Select one of the following options:
Insert a picture, go to 4a.
Insert a video clip, go to 4b.
Insert an audio file, go to 4c.

Step 6 of 17

Press Picture.

Step 7 of 17

Press Gallery.
Go to the required folder.

Step 8 of 17

Press the required picture.

Step 9 of 17

Press Video.

Step 10 of 17

Press Videos.
Go to the required folder.

Step 11 of 17

Press the required video clip.

Step 12 of 17

Press Audio.

Step 13 of 17

Press Music & sounds.

Step 14 of 17

Press the required audio file.

Step 15 of 17

Press OK.

Step 16 of 17

Press the send icon when you've finished your MMS.

Step 17 of 17

Press the home icon to end the session and return to the Home screen.

1 Write MMS

Press the messages icon.

Press the new message icon.

2 Select the recipient

Key in the first letters of the required contact.
Matching contacts from the address book are displayed.
Press the required contact.
Repeat the procedure to add more recipients.

3 Write the text

Write the text for your MMS.

4 Insert pictures, video clips and audio files

Press the attachment icon.
Select one of the following options:
Insert a picture, go to 4a.
Insert a video clip, go to 4b.
Insert an audio file, go to 4c.

5 4a - Insert a picture

Press Picture.

Press Gallery.
Go to the required folder.

Press the required picture.

6 4b - Insert a video clip

Press Video.

Press Videos.
Go to the required folder.

Press the required video clip.

7 4c - Insert an audio file

Press Audio.

Press Music & sounds.

Press the required audio file.

Press OK.

8 Send the MMS

Press the send icon when you've finished your MMS.

9 Return to the Home screen

Press the home icon to end the session and return to the Home screen.

We are pleased that your problem was solved.

Cause 2 of 5: You're abroad and data roaming is deactivated on your mobile phone

If you're abroad and data roaming is deactivated on your mobile phone, you can't send and receive MMS.

Solution: Activate data roaming.

Step 1 of 4

Slide two fingers down the display starting from the top edge of your mobile phone.
Press and hold the mobile data icon.

Step 2 of 4

Press Data roaming to activate or deactivate the function.

Step 3 of 4

If you activate data roaming:
Press OK to confirm.

Step 4 of 4

Press the home icon to end the session and return to the Home screen.

1 Activate or deactivate data roaming

Slide two fingers down the display starting from the top edge of your mobile phone.
Press and hold the mobile data icon.

Press Data roaming to activate or deactivate the function.

If you activate data roaming:
Press OK to confirm.

2 Return to the Home screen

Press the home icon to end the session and return to the Home screen.

We are pleased that your problem was solved.

Cause 3 of 5: The MMS is written incorrectly

The MMS can't be sent if it's written incorrectly.

Solution: Write an MMS correctly.

Step 1 of 17

Press the messages icon.

Step 2 of 17

Press the new message icon.

Step 3 of 17

Key in the first letters of the required contact.
Matching contacts from the address book are displayed.
Press the required contact.
Repeat the procedure to add more recipients.

Step 4 of 17

Write the text for your MMS.

Step 5 of 17

Press the attachment icon.
Select one of the following options:
Insert a picture, go to 4a.
Insert a video clip, go to 4b.
Insert an audio file, go to 4c.

Step 6 of 17

Press Picture.

Step 7 of 17

Press Gallery.
Go to the required folder.

Step 8 of 17

Press the required picture.

Step 9 of 17

Press Video.

Step 10 of 17

Press Videos.
Go to the required folder.

Step 11 of 17

Press the required video clip.

Step 12 of 17

Press Audio.

Step 13 of 17

Press Music & sounds.

Step 14 of 17

Press the required audio file.

Step 15 of 17

Press OK.

Step 16 of 17

Press the send icon when you've finished your MMS.

Step 17 of 17

Press the home icon to end the session and return to the Home screen.

1 Write MMS

Press the messages icon.

Press the new message icon.

2 Select the recipient

Key in the first letters of the required contact.
Matching contacts from the address book are displayed.
Press the required contact.
Repeat the procedure to add more recipients.

3 Write the text

Write the text for your MMS.

4 Insert pictures, video clips and audio files

Press the attachment icon.
Select one of the following options:
Insert a picture, go to 4a.
Insert a video clip, go to 4b.
Insert an audio file, go to 4c.

5 4a - Insert a picture

Press Picture.

Press Gallery.
Go to the required folder.

Press the required picture.

6 4b - Insert a video clip

Press Video.

Press Videos.
Go to the required folder.

Press the required video clip.

7 4c - Insert an audio file

Press Audio.

Press Music & sounds.

Press the required audio file.

Press OK.

8 Send the MMS

Press the send icon when you've finished your MMS.

9 Return to the Home screen

Press the home icon to end the session and return to the Home screen.

We are pleased that your problem was solved.

Cause 4 of 5: Mobile data is deactivated on your mobile phone

If mobile data is deactivated on your mobile phone, you can't send and receive MMS.

Solution: Activate mobile data.

Step 1 of 2

Slide two fingers down the display starting from the top edge of your mobile phone.
Press the mobile data icon to activate or deactivate the function.

Step 2 of 2

Press the home icon to end the session and return to the Home screen.

1 Activate or deactivate mobile data

Slide two fingers down the display starting from the top edge of your mobile phone.
Press the mobile data icon to activate or deactivate the function.

2 Return to the Home screen

Press the home icon to end the session and return to the Home screen.

We are pleased that your problem was solved.

Cause 5 of 5: Your mobile phone hasn't been correctly set up for MMS

If your mobile phone hasn't been correctly set up for MMS, you can't send and receive MMS.

Solution: Set up your mobile phone for MMS.

Step 1 of 28

Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.

Step 2 of 28

Press Mobile data.

Step 3 of 28

Press Access point names.

Step 4 of 28

Press the menu icon.

Step 5 of 28

Press New APN.

Step 6 of 28

Press Name.

Step 7 of 28

Key in Swisscom MMS and press OK.

Step 8 of 28

Press APN.

Step 9 of 28

Key in event.swisscom.ch and press OK.

Step 10 of 28

Press MMSC.

Step 11 of 28

Key in http://mms.natel.ch:8079 and press OK.

Step 12 of 28

Press MMS proxy.

Step 13 of 28

Key in 192.168.210.2 and press OK.

Step 14 of 28

Press MMS port.

Step 15 of 28

Key in 8080 and press OK.

Step 16 of 28

Press MCC.

Step 17 of 28

Key in 228 and press OK.

Step 18 of 28

Press MNC.

Step 19 of 28

Key in 01 and press OK.

Step 20 of 28

Press Authentication type.

Step 21 of 28

Press None.

Step 22 of 28

Press APN type.

Step 23 of 28

Key in mms and press OK.

Step 24 of 28

Press Bearer.

Step 25 of 28

Press Unspecified.

Step 26 of 28

Press the menu icon.

Step 27 of 28

Press Save.

Step 28 of 28

Press the home icon to end the session and return to the Home screen.

1 Find " Access point names"

Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.

Press Mobile data.

Press Access point names.

2 Set up a new data connection

Press the menu icon.

Press New APN.

3 Enter a data connection name

Press Name.

Key in Swisscom MMS and press OK.

4 Enter APN

Press APN.

Key in event.swisscom.ch and press OK.

5 Enter the MMS server

Press MMSC.

Key in http://mms.natel.ch:8079 and press OK.

6 Enter the IP address

Press MMS proxy.

Key in 192.168.210.2 and press OK.

7 Enter the port number

Press MMS port.

Key in 8080 and press OK.

8 Enter the country code

Press MCC.

Key in 228 and press OK.

9 Enter the network code

Press MNC.

Key in 01 and press OK.

10 Select the authentication type

Press Authentication type.

Press None.

11 Select the APN type

Press APN type.

Key in mms and press OK.

12 Select data bearer

Press Bearer.

Press Unspecified.

13 Save the data connection

Press the menu icon.

Press Save.

14 Return to the Home screen

Press the home icon to end the session and return to the Home screen.

We are pleased that your problem was solved.

Unfortunately, we can't solve the problem with your device.

We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.

If this doesn't help, please visit our My Service webpage for more help.

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1 Write MMS

2 Select the recipient

3 Write the text

4 Insert pictures, video clips and audio files

5 4a - Insert a picture

6 4b - Insert a video clip

7 4c - Insert an audio file

8 Send the MMS

9 Return to the Home screen

1 Activate or deactivate data roaming

2 Return to the Home screen

1 Write MMS

2 Select the recipient

3 Write the text

4 Insert pictures, video clips and audio files

5 4a - Insert a picture

6 4b - Insert a video clip

7 4c - Insert an audio file

8 Send the MMS

9 Return to the Home screen

1 Activate or deactivate mobile data

2 Return to the Home screen

1 Find " Access point names"

2 Set up a new data connection

3 Enter a data connection name

4 Enter APN

5 Enter the MMS server

6 Enter the IP address

7 Enter the port number

8 Enter the country code

9 Enter the network code

10 Select the authentication type

11 Select the APN type

12 Select data bearer

13 Save the data connection

14 Return to the Home screen

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