Troubleshooting
If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:
1 Write MMS
Press the messages icon.
Press the new message icon.
2 Select the recipient
Key in the first letters of the required contact.
Matching contacts from the address book are displayed.
Press the required contact.
Repeat the procedure to add more recipients.
Matching contacts from the address book are displayed.
Press the required contact.
Repeat the procedure to add more recipients.
3 Write the text
Write the text for your MMS.

4 Insert pictures, video clips and audio files
Press the attachment icon.
Select one of the following options:
Insert a picture, go to 4a.
Insert a video clip, go to 4b.
Insert an audio file, go to 4c.
Select one of the following options:
Insert a picture, go to 4a.
Insert a video clip, go to 4b.
Insert an audio file, go to 4c.
5 4a - Insert a picture
Press Picture.
Press Gallery.
Go to the required folder.
Go to the required folder.
Press the required picture.
6 4b - Insert a video clip
Press Video.
Press Videos.
Go to the required folder.
Go to the required folder.
Press the required video clip.
7 4c - Insert an audio file
Press Audio.
Press Music & sounds.
Press the required audio file.
Press OK.
8 Send the MMS
Press the send icon when you've finished your MMS.
9 Return to the Home screen
Press the home icon to end the session and return to the Home screen.
We are pleased that your problem was solved.
1 Activate or deactivate data roaming
Slide two fingers down the display starting from the top edge of your mobile phone.
Press and hold the mobile data icon.
Press and hold the mobile data icon.
Press Data roaming to activate or deactivate the function.
If you activate data roaming:
Press OK to confirm.
Press OK to confirm.
2 Return to the Home screen
Press the home icon to end the session and return to the Home screen.
We are pleased that your problem was solved.
1 Write MMS
Press the messages icon.
Press the new message icon.
2 Select the recipient
Key in the first letters of the required contact.
Matching contacts from the address book are displayed.
Press the required contact.
Repeat the procedure to add more recipients.
Matching contacts from the address book are displayed.
Press the required contact.
Repeat the procedure to add more recipients.
3 Write the text
Write the text for your MMS.

4 Insert pictures, video clips and audio files
Press the attachment icon.
Select one of the following options:
Insert a picture, go to 4a.
Insert a video clip, go to 4b.
Insert an audio file, go to 4c.
Select one of the following options:
Insert a picture, go to 4a.
Insert a video clip, go to 4b.
Insert an audio file, go to 4c.
5 4a - Insert a picture
Press Picture.
Press Gallery.
Go to the required folder.
Go to the required folder.
Press the required picture.
6 4b - Insert a video clip
Press Video.
Press Videos.
Go to the required folder.
Go to the required folder.
Press the required video clip.
7 4c - Insert an audio file
Press Audio.
Press Music & sounds.
Press the required audio file.
Press OK.
8 Send the MMS
Press the send icon when you've finished your MMS.
9 Return to the Home screen
Press the home icon to end the session and return to the Home screen.
We are pleased that your problem was solved.
1 Activate or deactivate mobile data
Slide two fingers down the display starting from the top edge of your mobile phone.
Press the mobile data icon to activate or deactivate the function.
Press the mobile data icon to activate or deactivate the function.
2 Return to the Home screen
Press the home icon to end the session and return to the Home screen.
We are pleased that your problem was solved.
1 Find " Access point names"
Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press the settings icon.
Press Mobile data.
Press Access point names.
2 Set up a new data connection
Press the menu icon.
Press New APN.
3 Enter a data connection name
Press Name.
Key in Swisscom MMS and press OK.
4 Enter APN
Press APN.
Key in event.swisscom.ch and press OK.
5 Enter the MMS server
Press MMSC.
Key in http://mms.natel.ch:8079 and press OK.
6 Enter the IP address
Press MMS proxy.
Key in 192.168.210.2 and press OK.
7 Enter the port number
Press MMS port.
Key in 8080 and press OK.
8 Enter the country code
Press MCC.
Key in 228 and press OK.
9 Enter the network code
Press MNC.
Key in 01 and press OK.
10 Select the authentication type
Press Authentication type.
Press None.
11 Select the APN type
Press APN type.
Key in mms and press OK.
12 Select data bearer
Press Bearer.
Press Unspecified.
13 Save the data connection
Press the menu icon.
Press Save.
14 Return to the Home screen
Press the home icon to end the session and return to the Home screen.
We are pleased that your problem was solved.
Unfortunately, we can't solve the problem with your device.
We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.
If this doesn't help, please visit our My Service webpage for more help.
We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.
If this doesn't help, please visit our My Service webpage for more help.