Troubleshooting
If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:
We are pleased that your problem was solved.
1 Find "Mail"
Press the menu icon.
Press Mail.
2 Select e-mail account
Slide your finger right starting from the left edge of the display.
Press the required e-mail account.
Press the required e-mail account.
3 Write the e-mail
Press the new e-mail icon.
4 Select the recipient
Key in the first letters of the required contact.
Matching contacts from the address book are displayed.
Press the required contact.
Repeat the procedure to add more recipients.
Matching contacts from the address book are displayed.
Press the required contact.
Repeat the procedure to add more recipients.
5 Enter subject
Press Subject and key in a subject for the e-mail.
6 Write text
Press the text input field and write the required text.
7 Attach file
Press the attachment icon.
Press File.
Go to the required folder.
Go to the required folder.
Press the required file.
Follow the instructions on the display to attach the file.
Follow the instructions on the display to attach the file.
8 Send the e-mail
Press the send icon when you've finished your e-mail.
9 Return to the Home screen
Press the home icon to end the session and return to the Home screen.
We are pleased that your problem was solved.
Step 4 of 35
Key in your Swisscom e-mail address.
Step 9 of 35
Key in the username for your Swisscom e-mail account.
Step 22 of 35
Key in the required name.
1 Find "Mail"
Press the menu icon.
Press Mail.
2 Set up new e-mail account
Press Other (POP3/IMAP).
3 Enter the e-mail address
Key in your Swisscom e-mail address.
4 Enter password
Press Password and key in the password for your Swisscom e-mail account.
Press NEXT.
5 Select the server type
Press the field below "PROTOCOL".
Press IMAP.
6 Enter username
Key in the username for your Swisscom e-mail account.
7 Enter the incoming server
Press the field below "IMAP SERVER" and key in imaps.bluewin.ch
8 Activate encryption of incoming e-mails
Press the field below "SECURITY TYPE".
Press SSL.
9 Enter the incoming port
Press the field below "SERVER PORT" and key in 993
Press NEXT.
10 Activate SMTP authentication
Press Login required until the function is activated.
Key in the username for your Swisscom e-mail account.
Key in the username for your Swisscom e-mail account.
Press the field below "PASSWORD" and key in the password for your Swisscom e-mail account.
11 Enter the outgoing server
Press the field below "SMTP SERVER" and key in smtpauths.bluewin.ch
12 Activate encryption of outgoing e-mails
Press the field below "SECURITY TYPE".
Press SSL.
13 Enter the outgoing port
Press the field below "SERVER PORT" and key in 465
Press NEXT.
14 Enter an account name
Key in the required name.
15 Enter the sender name
Press the field below "YOUR NAME" and key in the required sender name.
16 Finish setup
Press FINISH.
Wait while your mobile phone retrieves new e-mails.
Wait while your mobile phone retrieves new e-mails.
17 Select setting for synchronisation during peak hours
Press the menu icon.
Press Settings.
Press Sync, Send & Receive.
Press Peak time sync.
Press Smart Sync, Manual or the required interval.
18 Select setting for synchronisation during off-peak hours
Press Off-peak sync.
Press Smart Sync, Manual or the required interval.
19 Select period for synchronisation of e-mails
Press Download options.
Press the required setting.
Press the return icon several times to return to the inbox.
20 Return to the Home screen
Press the home icon to end the session and return to the Home screen.
We are pleased that your problem was solved.
Unfortunately, we can't solve the problem with your device.
We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.
If this doesn't help, please visit our My Service webpage for more help.
We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.
If this doesn't help, please visit our My Service webpage for more help.