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Mobile guides

    

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

If divert of all calls is activated, you can't receive any calls. All incoming calls are diverted to your COMBOX® or another number.

Solution: Deactivate divert of all calls.

Step 1 of 10

Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.

Step 2 of 10

Press Call.

Step 3 of 10

Press Call forwarding.

HTC One M9
Step 4 of 10

The current settings are displayed.

Step 5 of 10

Press one of the following options:
Always forward

Step 6 of 10

Forward when busy

Step 7 of 10

Forward when unanswered

Step 8 of 10

Forward when unreachable

Step 9 of 10

Press Disable.
Repeat until all diverts have been cancelled.

Step 10 of 10

Press the home icon to end the session and return to the Home screen.

1 Find " Call forwarding"

Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press Call.
Press Call forwarding.

2 Cancel all diverts

The current settings are displayed.
HTC One M9
Press one of the following options:
Always forward
Forward when busy
Forward when unanswered
Forward when unreachable
Press Disable.
Repeat until all diverts have been cancelled.

3 Return to the Home screen

Press the home icon to end the session and return to the Home screen.