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My Swisscom Assistant
Your pocket Customer Center
My Swisscom App
Disruptions or technical problems?
Check your connection!
Settings & software updates
Calls & contacts
Messaging & Internet
Multimedia & apps
If your device isn't working properly, you can try several solutions to solve the problem. In most cases you can solve the problem by following these guidelines:
If divert of all calls is activated, you can't receive any calls. All incoming calls are diverted to your COMBOX® or another number.
Solution: Deactivate divert of all calls.
Slide your finger down the display starting from the top edge of your mobile phone.Press the settings icon.
Press Call forwarding.
The current settings are displayed.
Press one of the following options:Always forward
Forward when busy
Forward when unanswered
Forward when unreachable
Press Disable.Repeat until all diverts have been cancelled.
Press the home icon to end the session and return to the Home screen.
Required information *