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My Swisscom Assistant
Your pocket Customer Center
My Swisscom App
Disruptions or technical problems?
Check your connection!
Settings & software updates
Calls & contacts
Messaging & Internet
Multimedia & apps
If your device isn't working properly, you can try several solutions to solve the problem. In most cases you can solve the problem by following these guidelines:
Missed calls are diverted to your COMBOX® (or another number) after a set number of seconds. If the time limit is set to the lowest number of seconds, it may be difficult to answer the call in time.
Solution: Select a longer time interval for diverting missed calls.
Slide your finger down the display starting from the top edge of your mobile phone.Press the settings icon.
Press Call forwarding.
The current settings are displayed.
Press one of the following options:Always forward
Forward when busy
Forward when unanswered
Forward when unreachable
Key in +4186(area code)(your phone number) If you selected Forward when unanswered in step 2, you need to select how many seconds delay you want before the call is diverted:
Press the drop down list below "DELAY".
Press the required delay.
Press the home icon to end the session and return to the Home screen.
Required information *