Navigation

Information:
Close more information

Meta navigation

  • Your shopping basket
    There are no products in the basket
    Monthly (CHF)
    One-off (CHF)
    Total (incl. VAT)
  • 🔎

    Global search

    Often searched

Mobile guides

    

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

Missed calls are diverted to your COMBOX® (or another number) after a set number of seconds. If the time limit is set to the lowest number of seconds, it may be difficult to answer the call in time.

Solution: Select a longer time interval for diverting missed calls.

Step 1 of 13

Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.

Step 2 of 13

Press Call.

Step 3 of 13

Press Call forwarding.

HTC One M9
Step 4 of 13

The current settings are displayed.

Step 5 of 13

Press one of the following options:
Always forward

Step 6 of 13

Forward when busy

Step 7 of 13

Forward when unanswered

Step 8 of 13

Forward when unreachable

Step 9 of 13

Key in +4186(area code)(your phone number)
If you selected Forward when unanswered in step 2, you need to select how many seconds delay you want before the call is diverted:

Step 10 of 13

Press the drop down list below "DELAY".

Step 11 of 13

Press the required delay.

Step 12 of 13

Press Enable.

Step 13 of 13

Press the home icon to end the session and return to the Home screen.

1 Find " Call forwarding"

Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press Call.
Press Call forwarding.

2 Select divert type

The current settings are displayed.
HTC One M9
Press one of the following options:
Always forward
Forward when busy
Forward when unanswered
Forward when unreachable

3 Divert calls to voicemail

Key in +4186(area code)(your phone number)
If you selected Forward when unanswered in step 2, you need to select how many seconds delay you want before the call is diverted:
Press the drop down list below "DELAY".
Press the required delay.
Press Enable.

4 Return to the Home screen

Press the home icon to end the session and return to the Home screen.