Troubleshooting
If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:
Step 4 of 13
The current settings are displayed.
1 Find " Call forwarding"
Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press the settings icon.
Press Call.
Press Call forwarding.
2 Select divert type
The current settings are displayed.
Press one of the following options:
Always forward
Always forward
Forward when busy
Forward when unanswered
Forward when unreachable
3 Divert calls to COMBOX®
Key in +4186(area code)(your phone number)
If you selected Forward when unanswered in step 2, you need to select how many seconds delay you want before the call is diverted:
If you selected Forward when unanswered in step 2, you need to select how many seconds delay you want before the call is diverted:
Press the drop down list below "DELAY".
Press the required delay.
Press Enable.
4 Return to the Home screen
Press the home icon to end the session and return to the Home screen.
We are pleased that your problem was solved.
Unfortunately, we can't solve the problem with your device.
We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.
If this doesn't help, please visit our My Service webpage for more help.
We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.
If this doesn't help, please visit our My Service webpage for more help.