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Mobile guides

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    If you've activated manual network selection and are out of range of the selected network, you can't make calls.

    Solution: Activate automatic network selection.

    Step 1 of 8

    Slide your finger down the display starting from the top edge of your mobile phone.
    Press the settings icon.

    Step 2 of 8

    Press Mobile data.

    Step 3 of 8

    Press Network operators.

    HTC One M9
    Step 4 of 8

    Select one of the following options:
    Select network manually, go to 2a.
    Select network automatically, go to 2b.

    Step 5 of 8

    Press Search networks.

    Step 6 of 8

    Press the required network.
    Your display will tell you if you have access to the network you've selected.

    Step 7 of 8

    Press Select automatically.

    Step 8 of 8

    Press the home icon to end the session and return to the Home screen.

    1 Find " Network operators"

    Slide your finger down the display starting from the top edge of your mobile phone.
    Press the settings icon.
    Press Mobile data.
    Press Network operators.

    2 Select option

    Select one of the following options:
    Select network manually, go to 2a.
    Select network automatically, go to 2b.
    HTC One M9

    3 2a - Select a network manually

    Press Search networks.
    Press the required network.
    Your display will tell you if you have access to the network you've selected.

    4 2b - Select a network automatically

    Press Select automatically.

    5 Return to the Home screen

    Press the home icon to end the session and return to the Home screen.