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Mobile guides

    Back to Software update & reset

    Restore the factory default settings

    If your mobile phone is slow or in any other way doesn't work or respond as well as it should, it may help to restore the factory default settings. This deletes all configurations you've made in your mobile phone.

    Step 1 of 6

    Slide two fingers down the display starting from the top edge of your mobile phone.
    Press SETTINGS.

    Step 2 of 6

    Press Backup & reset.

    Step 3 of 6

    Press Reset phone.

    Step 4 of 6

    Press Erase all data until the function is activated.

    Step 5 of 6

    Press OK.

    Step 6 of 6

    Press OK to confirm.
    Wait a moment while the factory default settings are restored.
    Follow the instructions on the display to set up your mobile phone and prepare it for use.

    1. Find "Reset phone"

    Slide two fingers down the display starting from the top edge of your mobile phone.
    Press SETTINGS.
    Press Backup & reset.
    Press Reset phone.

    2. Restore factory default settings

    Press Erase all data until the function is activated.
    Press OK.
    Press OK to confirm.
    Wait a moment while the factory default settings are restored.
    Follow the instructions on the display to set up your mobile phone and prepare it for use.