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Mobile guides

    Back to Software update & reset

    Restore the factory default settings

    If your mobile phone is slow or in any other way doesn't work or respond as well as it should, it may help to restore the factory default settings. This deletes all configurations you've made in your mobile phone.

    Step 1 of 5

    Slide your finger down the display starting from the top edge of your mobile phone.
    Press Settings.

    Step 2 of 5

    Press Security and Privacy.

    Step 3 of 5

    Press Security Wipe.

    Step 4 of 5

    Press the text input field and key in blackberry

    Step 5 of 5

    Press Delete Data.
    Wait a moment while the factory default settings are restored.
    Follow the instructions on the display to set up your mobile phone and prepare it for use.

    1. Find " Security Wipe"

    Slide your finger down the display starting from the top edge of your mobile phone.
    Press Settings.
    Press Security and Privacy.
    Press Security Wipe.

    2. Restore the factory default settings

    Press the text input field and key in blackberry
    Press Delete Data.
    Wait a moment while the factory default settings are restored.
    Follow the instructions on the display to set up your mobile phone and prepare it for use.