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Mobile guides

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    You can't use your mobile phone as a Wi-Fi hotspot if it hasn't been set up correctly.

    Solution: Set up your mobile phone as a Wi-Fi hotspot.

    Step 1 of 7

    Press Settings.

    Step 2 of 7

    Press Personal Hotspot.

    Step 3 of 7

    Press the indicator next to"Personal Hotspot" until the function is activated.

    Step 4 of 7

    If you're asked to activate WLAN and Bluetooth:
    Press Turn on Wi-Fi and Bluetooth.

    Step 5 of 7

    Press Wi-Fi Password.

    Step 6 of 7

    Key in the required password and press Done.

    Apple iPhone SE
    Step 7 of 7

    Do the following on the device which is connect to your Personal Hotspot:
    Activate WLAN.
    Find the list of available WLANs.
    Select your mobile phone on the list.
    Key in the password you selected in step 3 and establish a connection to your mobile phone.
    When the connection is established, you can access the Internet from the other device.

    1 Find "Personal Hotspot"

    Press Settings.
    Press Personal Hotspot.

    2 Activate Personal Hotspot

    Press the indicator next to"Personal Hotspot" until the function is activated.
    If you're asked to activate WLAN and Bluetooth:
    Press Turn on Wi-Fi and Bluetooth.

    3 Enter password for Personal Hotspot

    Press Wi-Fi Password.
    Key in the required password and press Done.

    4 Establish a connection

    Do the following on the device which is connect to your Personal Hotspot:
    Activate WLAN.
    Find the list of available WLANs.
    Select your mobile phone on the list.
    Key in the password you selected in step 3 and establish a connection to your mobile phone.
    When the connection is established, you can access the Internet from the other device.
    Apple iPhone SE