Meta navigation

  • Your shopping basket
    There are no products in the basket
    Monthly (CHF)
    One-off (CHF)
    Total (incl. VAT)
  • 🔎

    Global search

    Often searched

Mobile guides

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    If the battery is flat, you can't turn on your mobile phone.

    Solution: Charge the battery.

    Step 1 of 4

    Connect the charging cable to the charger and then to a wall socket.

    Step 2 of 4

    Connect the other end of the charging cable to the socket at the bottom of your mobile phone.

    Step 3 of 4

    When the battery charging icon is displayed, charging is in progress.

    Apple iPhone SE
    Step 4 of 4

    When the battery is fully charged, you can remove the charger from the wall socket and your mobile phone.

    1 Connect the charging cable to your mobile phone

    Connect the charging cable to the charger and then to a wall socket.
    Connect the other end of the charging cable to the socket at the bottom of your mobile phone.
    When the battery charging icon is displayed, charging is in progress.

    2 End charging

    When the battery is fully charged, you can remove the charger from the wall socket and your mobile phone.
    Apple iPhone SE