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Mobile guides

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    If you're trying to access the Internet using the mobile network when abroad, data roaming needs to be activated on your mobile phone.

    Solution: Activate data roaming.
    Please note: you may induce additional costs by activating data roaming.

    Step 1 of 5

    Press Settings.

    Step 2 of 5

    Press Mobile Data.

    Step 3 of 5

    Press Mobile Data Options.

    Step 4 of 5

    Press the indicator next to "Data Roaming" to activate or deactivate the function.

    Step 5 of 5

    Press the Home key to end the session and return to the Home screen.

    1 Find "Mobile Data Options"

    Press Settings.
    Press Mobile Data.
    Press Mobile Data Options.

    2 Activate or deactivate data roaming

    Press the indicator next to "Data Roaming" to activate or deactivate the function.

    3 Return to the Home screen

    Press the Home key to end the session and return to the Home screen.