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My Swisscom App
Disruptions or technical problems?
Check your connection!
Settings & software updates
Calls & contacts
Messaging & Internet
Multimedia & apps
If your device isn't working properly, you can try several solutions to solve the problem. In most cases you can solve the problem by following these guidelines:
Cause 3 of 3: Divert of all calls is activated
If divert of all calls is activated, you can't receive any calls. All incoming calls are diverted to your COMBOX® or another number.
Solution: Deactivate divert of all calls.
Key in ##002# and press the call icon.
Press the Home key to end the session and return to the Home screen.
Required information *