Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

If your mobile phone is set to connect to 4G networks only, it can't find a network if you're in an area with poor or no 4G network coverage.

Solution: Change network mode allowing your mobile phone to connect to both 2G, 3G and 4G networks.

Step 1 of 7

Press Settings.

Step 2 of 7

Press Mobile Data.

Step 3 of 7

Press Mobile Data Options.

Step 4 of 7

Press Enable 4G.

Step 5 of 7

To activate 4G:
Press Voice & Data or Data Only.

Step 6 of 7

To deactivate 4G:
Press Off.

Step 7 of 7

Press the Home key to end the session and return to the Home screen.

1 Find "Enable 4G"

Press Settings.
Press Mobile Data.
Press Mobile Data Options.
Press Enable 4G.

2 Select network mode

To activate 4G:
Press Voice & Data or Data Only.
To deactivate 4G:
Press Off.

3 Return to the Home screen

Press the Home key to end the session and return to the Home screen.