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Mobile guides

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    The PIN is used to protect your SIM card from unauthorised use. If an incorrect PIN is entered, you can't turn on your mobile phone.

    Solution: Key in the correct PIN.
    If an incorrect PIN is entered three times in a row, your SIM card will be blocked and you need to key in your PUK. The PUK can be obtained by logging on to Swisscom Customer Centre.

    Step 1 of 5

    Press On/Off until your mobile phone is turned on.

    Step 2 of 5

    Press Unlock.

    Step 3 of 5

    Key in your PIN and press OK.
    If your mobile phone rejects your SIM:
    Contact your distributor or service provider where you bought your mobile phone.

    Step 4 of 5

    Press and hold On/Off.

    Step 5 of 5

    Drag the power off icon right to turn off your mobile phone.

    1 Turn on your mobile phone

    Press On/Off until your mobile phone is turned on.

    2 Enter your PIN

    Press Unlock.
    Key in your PIN and press OK.
    If your mobile phone rejects your SIM:
    Contact your distributor or service provider where you bought your mobile phone.

    3 Turn off your mobile phone

    Press and hold On/Off.
    Drag the power off icon right to turn off your mobile phone.