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WLAN and e-mail under control
My Swisscom Assistant
Your pocket Customer Center
My Swisscom App
Disruptions or technical problems?
Check your connection!
Settings & software updates
Calls & contacts
Messaging & Internet
Multimedia & apps
If your device isn't working properly, you can try several solutions to solve the problem. In most cases you can solve the problem by following these guidelines:
Some WLANs require that you log on.
Solution: Open the browser on your mobile phone and try to load a website. The browser is directed to the start page of the WLAN. Follow the instructions to log on. If you can't log on to the WLAN, deactivate WLAN on your mobile phone and connect to the Internet using the mobile network.
Press the address bar.
Key in the address of the required website and press Go.
Press the menu icon.
Press Add Bookmark and key in the name of the bookmark.
Press the field below "LOCATION".
Press Favourites or Bookmarks.
Press the bookmarks icon and go to the required folder.
Press the required bookmark.
Press Add to Reading List.
Press the bookmarks icon.
Press the reading list icon.
Press the required list.
Press the Home key to end the session and return to the Home screen.
Required information *