Change device
Apple iPhone 7 Plus
Troubleshooting
If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:
We are pleased that your problem was solved.
1 Find "Wi-Fi"
Press Settings.
Press Wi-Fi.
2 Activate WLAN
Press the indicator next to "Wi-Fi" until the function is activated.
3 Connect to a WLAN
A list of WLANs within range is displayed.
Press the required WLAN.
Press the required WLAN.
Follow the instructions on the display to key in the security settings and press Join.
4 Return to the Home screen
Press the Home key to end the session and return to the Home screen.
We are pleased that your problem was solved.
1 Find "Mobile Data Options"
Press Settings.
Press Mobile Data.
Press Mobile Data Options.
2 Activate or deactivate data roaming
Press the indicator next to "Data Roaming" to activate or deactivate the function.
3 Return to the Home screen
Press the Home key to end the session and return to the Home screen.
We are pleased that your problem was solved.
1 Find "Safari"
Press Safari.
2 Enter a web address
Press the address bar.
Key in the address of the required website and press Go.
3 Add the current website to your bookmarks
Press the menu icon.
Press Add Bookmark and key in the name of the bookmark.
Press the field below "LOCATION".
Press Favourites or Bookmarks.
Press Save.
4 Go to bookmark
Press the bookmarks icon and go to the required folder.
Press the required bookmark.
5 Add the current website to your Reading List
Press the menu icon.
Press Add to Reading List.
6 Go to Reading List
Press the bookmarks icon.
Press the reading list icon.
Press the required list.
7 Return to the Home screen
Press the Home key to end the session and return to the Home screen.
We are pleased that your problem was solved.
Cause 5 of 9: You've activated manual network selection and are out of range of the selected network
Step 3 of 8
Select one of the following options:
Select network manually, go to 2a.
Select network automatically, go to 2b.
1 Find "Carrier"
Press Settings.
Press Carrier.
2 Select option
Select one of the following options:
Select network manually, go to 2a.
Select network automatically, go to 2b.
Select network manually, go to 2a.
Select network automatically, go to 2b.
3 2a - Select a network manually
If your mobile phone has been set to search for networks automatically:
Press the indicator next to "Automatic" until the function is deactivated.
Press the indicator next to "Automatic" until the function is deactivated.
Your mobile phone searches for networks within range.
Press the required network.
Your display will tell you if you have access to the network you've selected.
Press the required network.
Your display will tell you if you have access to the network you've selected.
4 2b - Select a network automatically
Press the indicator next to "Automatic" until the function is activated.
5 Return to the Home screen
Press Settings to save the setting.
Press the Home key to end the session and return to the Home screen.
We are pleased that your problem was solved.
1 Activate or deactivate flight mode
Slide your finger upwards starting from the bottom edge of the display.
Press the flight mode icon to activate or deactivate the function.
Press the flight mode icon to activate or deactivate the function.
2 Return to the Home screen
Press the Home key to end the session and return to the Home screen.
We are pleased that your problem was solved.
1 Find "Mobile Data"
Press Settings.
Press Mobile Data.
2 Activate or deactivate mobile data
Press the indicator next to "Mobile Data" to activate or deactivate the function.
3 Activate or deactivate mobile data for applications
Press the indicator next to the required application to activate or deactivate the function.
4 Return to the Home screen
Press the Home key to end the session and return to the Home screen.
We are pleased that your problem was solved.
Step 1 of 1
When you insert your SIM into your mobile phone, your mobile phone is automatically set up for Internet.
1 Set up your mobile phone for Internet
When you insert your SIM into your mobile phone, your mobile phone is automatically set up for Internet.
We are pleased that your problem was solved.
1 Find "Wi-Fi"
Press Settings.
Press Wi-Fi.
2 Activate WLAN
Press the indicator next to "Wi-Fi" until the function is activated.
3 Connect to a WLAN
A list of WLANs within range is displayed.
Press the required WLAN.
Press the required WLAN.
Follow the instructions on the display to key in the security settings and press Join.
4 Return to the Home screen
Press the Home key to end the session and return to the Home screen.
We are pleased that your problem was solved.
Unfortunately, we can't solve the problem with your device.
We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.
If this doesn't help, please visit our My Service webpage for more help.
We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.
If this doesn't help, please visit our My Service webpage for more help.