Change device
Apple iPhone 7 Plus
Troubleshooting
If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:
1 Write SMS
Press Messages.
Press the new message icon.
2 Select recipient
Press To and key in the first letters of the required contact.
Matching contacts from the address book are displayed.
Matching contacts from the address book are displayed.
Press the required contact.
3 Write text
Press the text input field and write the required text.
4 Send the SMS
Press the send icon when you've written your SMS.
5 Return to the Home screen
Press the Home key to end the session and return to the Home screen.
We are pleased that your problem was solved.
1 Write SMS
Press Messages.
Press the new message icon.
2 Select recipient
Press To and key in the first letters of the required contact.
Matching contacts from the address book are displayed.
Matching contacts from the address book are displayed.
Press the required contact.
3 Write text
Press the text input field and write the required text.
4 Send the SMS
Press the send icon when you've written your SMS.
5 Return to the Home screen
Press the Home key to end the session and return to the Home screen.
We are pleased that your problem was solved.
Unfortunately, we can't solve the problem with your device.
We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.
If this doesn't help, please visit our My Service webpage for more help.
We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.
If this doesn't help, please visit our My Service webpage for more help.