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    Apple iPhone 7 Plus

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    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    Cause 1 of 5: There's an error at the receiving end
    Cause 2 of 5: You're abroad and data roaming is deactivated on your mobile phone
    Cause 3 of 5: The MMS is written incorrectly
    Cause 4 of 5: Mobile data is deactivated on your mobile phone
    Cause 5 of 5: Your mobile phone hasn't been correctly set up for MMS

    If your mobile phone hasn't been correctly set up for MMS, you can't send and receive MMS.

    Solution: Set up your mobile phone for MMS.

    Step 1 of 4

    Press Settings.

    Step 2 of 4

    Press Messages.

    Step 3 of 4

    Press the indicator next to "MMS Messaging" until the function is activated.

    Step 4 of 4

    Press the Home key to end the session and return to the Home screen.

    1 Activate MMS

    Press Settings.
    Press Messages.
    Press the indicator next to "MMS Messaging" until the function is activated.

    2 Return to the Home screen

    Press the Home key to end the session and return to the Home screen.

      

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