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    Apple iPhone 7 Plus

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    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    Cause 1 of 5: There's an error at the receiving end
    Cause 2 of 5: You're abroad and data roaming is deactivated on your mobile phone
    Cause 3 of 5: The MMS is written incorrectly
    Cause 4 of 5: Mobile data is deactivated on your mobile phone

    If mobile data is deactivated on your mobile phone, you can't send and receive MMS.

    Solution: Activate mobile data.

    Step 1 of 5

    Press Settings.

    Step 2 of 5

    Press Mobile Data.

    Step 3 of 5

    Press the indicator next to "Mobile Data" to activate or deactivate the function.

    Step 4 of 5

    Press the indicator next to the required application to activate or deactivate the function.

    Step 5 of 5

    Press the Home key to end the session and return to the Home screen.

    1 Find "Mobile Data"

    Press Settings.
    Press Mobile Data.

    2 Activate or deactivate mobile data

    Press the indicator next to "Mobile Data" to activate or deactivate the function.

    3 Activate or deactivate mobile data for applications

    Press the indicator next to the required application to activate or deactivate the function.

    4 Return to the Home screen

    Press the Home key to end the session and return to the Home screen.
    Cause 5 of 5: Your mobile phone hasn't been correctly set up for MMS

      

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