Change device
Apple iPhone 7 Plus
Troubleshooting
If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:
1 Write MMS
Press Messages.
Press the new message icon.
2 Select recipient
Press To and key in the first letters of the required contact.
Matching contacts from the address book are displayed.
Matching contacts from the address book are displayed.
Press the required contact.
3 Write text
Press the text input field and write the text for your MMS.
4 Insert picture or video clip
Press arrow right.
Press the camera icon.
Press Photo Library and go to the required folder.
Press the required picture or the required video clip.
Press Choose.
5 Send the MMS
Press the send icon when you've written your MMS.
6 Return to the Home screen
Press the Home key to end the session and return to the Home screen.
We are pleased that your problem was solved.
1 Find "Mobile Data Options"
Press Settings.
Press Mobile Data.
Press Mobile Data Options.
2 Activate or deactivate data roaming
Press the indicator next to "Data Roaming" to activate or deactivate the function.
3 Return to the Home screen
Press the Home key to end the session and return to the Home screen.
We are pleased that your problem was solved.
1 Write MMS
Press Messages.
Press the new message icon.
2 Select recipient
Press To and key in the first letters of the required contact.
Matching contacts from the address book are displayed.
Matching contacts from the address book are displayed.
Press the required contact.
3 Write text
Press the text input field and write the text for your MMS.
4 Insert picture or video clip
Press arrow right.
Press the camera icon.
Press Photo Library and go to the required folder.
Press the required picture or the required video clip.
Press Choose.
5 Send the MMS
Press the send icon when you've written your MMS.
6 Return to the Home screen
Press the Home key to end the session and return to the Home screen.
We are pleased that your problem was solved.
1 Find "Mobile Data"
Press Settings.
Press Mobile Data.
2 Activate or deactivate mobile data
Press the indicator next to "Mobile Data" to activate or deactivate the function.
3 Activate or deactivate mobile data for applications
Press the indicator next to the required application to activate or deactivate the function.
4 Return to the Home screen
Press the Home key to end the session and return to the Home screen.
We are pleased that your problem was solved.
1 Activate MMS
Press Settings.
Press Messages.
Press the indicator next to "MMS Messaging" until the function is activated.
2 Return to the Home screen
Press the Home key to end the session and return to the Home screen.
We are pleased that your problem was solved.
Unfortunately, we can't solve the problem with your device.
We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.
If this doesn't help, please visit our My Service webpage for more help.
We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.
If this doesn't help, please visit our My Service webpage for more help.