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Apple iPhone 7 Plus

Go to Supplies Device is defective (display, water, casing)

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

Cause 1 of 5: There's an error at the receiving end

If you have problems sending MMS to a specific recipient, the error might be at the receiving end.

Solution: Send an MMS to another recipient to check if the error is at the receiving end.

Step 1 of 12

Press Messages.

Step 2 of 12

Press the new message icon.

Step 3 of 12

Press To and key in the first letters of the required contact.
Matching contacts from the address book are displayed.

Step 4 of 12

Press the required contact.

Step 5 of 12

Press the text input field and write the text for your MMS.

Step 6 of 12

Press arrow right.

Step 7 of 12

Press the camera icon.

Step 8 of 12

Press Photo Library and go to the required folder.

Step 9 of 12

Press the required picture or the required video clip.

Step 10 of 12

Press Choose.

Step 11 of 12

Press the send icon when you've written your MMS.

Step 12 of 12

Press the Home key to end the session and return to the Home screen.

1 Write MMS

Press Messages.

Press the new message icon.

2 Select recipient

Press To and key in the first letters of the required contact.
Matching contacts from the address book are displayed.

Press the required contact.

3 Write text

Press the text input field and write the text for your MMS.

4 Insert picture or video clip

Press arrow right.

Press the camera icon.

Press Photo Library and go to the required folder.

Press the required picture or the required video clip.

Press Choose.

5 Send the MMS

Press the send icon when you've written your MMS.

6 Return to the Home screen

Press the Home key to end the session and return to the Home screen.

We are pleased that your problem was solved.

Cause 2 of 5: You're abroad and data roaming is deactivated on your mobile phone

If you're abroad and data roaming is deactivated on your mobile phone, you can't send and receive MMS.

Solution: Activate data roaming.

Step 1 of 5

Press Settings.

Step 2 of 5

Press Mobile Data.

Step 3 of 5

Press Mobile Data Options.

Step 4 of 5

Press the indicator next to "Data Roaming" to activate or deactivate the function.

Step 5 of 5

Press the Home key to end the session and return to the Home screen.

1 Find "Mobile Data Options"

Press Settings.

Press Mobile Data.

Press Mobile Data Options.

2 Activate or deactivate data roaming

Press the indicator next to "Data Roaming" to activate or deactivate the function.

3 Return to the Home screen

Press the Home key to end the session and return to the Home screen.

We are pleased that your problem was solved.

Cause 3 of 5: The MMS is written incorrectly

The MMS can't be sent if it's written incorrectly.

Solution: Write an MMS correctly.

Step 1 of 12

Press Messages.

Step 2 of 12

Press the new message icon.

Step 3 of 12

Press To and key in the first letters of the required contact.
Matching contacts from the address book are displayed.

Step 4 of 12

Press the required contact.

Step 5 of 12

Press the text input field and write the text for your MMS.

Step 6 of 12

Press arrow right.

Step 7 of 12

Press the camera icon.

Step 8 of 12

Press Photo Library and go to the required folder.

Step 9 of 12

Press the required picture or the required video clip.

Step 10 of 12

Press Choose.

Step 11 of 12

Press the send icon when you've written your MMS.

Step 12 of 12

Press the Home key to end the session and return to the Home screen.

1 Write MMS

Press Messages.

Press the new message icon.

2 Select recipient

Press To and key in the first letters of the required contact.
Matching contacts from the address book are displayed.

Press the required contact.

3 Write text

Press the text input field and write the text for your MMS.

4 Insert picture or video clip

Press arrow right.

Press the camera icon.

Press Photo Library and go to the required folder.

Press the required picture or the required video clip.

Press Choose.

5 Send the MMS

Press the send icon when you've written your MMS.

6 Return to the Home screen

Press the Home key to end the session and return to the Home screen.

We are pleased that your problem was solved.

Cause 4 of 5: Mobile data is deactivated on your mobile phone

If mobile data is deactivated on your mobile phone, you can't send and receive MMS.

Solution: Activate mobile data.

Step 1 of 5

Press Settings.

Step 2 of 5

Press Mobile Data.

Step 3 of 5

Press the indicator next to "Mobile Data" to activate or deactivate the function.

Step 4 of 5

Press the indicator next to the required application to activate or deactivate the function.

Step 5 of 5

Press the Home key to end the session and return to the Home screen.

1 Find "Mobile Data"

Press Settings.

Press Mobile Data.

2 Activate or deactivate mobile data

Press the indicator next to "Mobile Data" to activate or deactivate the function.

3 Activate or deactivate mobile data for applications

Press the indicator next to the required application to activate or deactivate the function.

4 Return to the Home screen

Press the Home key to end the session and return to the Home screen.

We are pleased that your problem was solved.

Cause 5 of 5: Your mobile phone hasn't been correctly set up for MMS

If your mobile phone hasn't been correctly set up for MMS, you can't send and receive MMS.

Solution: Set up your mobile phone for MMS.

Step 1 of 4

Press Settings.

Step 2 of 4

Press Messages.

Step 3 of 4

Press the indicator next to "MMS Messaging" until the function is activated.

Step 4 of 4

Press the Home key to end the session and return to the Home screen.

1 Activate MMS

Press Settings.

Press Messages.

Press the indicator next to "MMS Messaging" until the function is activated.

2 Return to the Home screen

Press the Home key to end the session and return to the Home screen.

We are pleased that your problem was solved.

Unfortunately, we can't solve the problem with your device.

We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.

If this doesn't help, please visit our My Service webpage for more help.

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1 Write MMS

2 Select recipient

3 Write text

4 Insert picture or video clip

5 Send the MMS

6 Return to the Home screen

1 Find "Mobile Data Options"

2 Activate or deactivate data roaming

3 Return to the Home screen

1 Write MMS

2 Select recipient

3 Write text

4 Insert picture or video clip

5 Send the MMS

6 Return to the Home screen

1 Find "Mobile Data"

2 Activate or deactivate mobile data

3 Activate or deactivate mobile data for applications

4 Return to the Home screen

1 Activate MMS

2 Return to the Home screen

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