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Mobile guides

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    Your mobile phone may not respond due to overload or errors in the operating system.

    Solution: Restart your mobile phone.

    Step 1 of 1

    Press and hold the Home key and the Bottom volume key simultaneously until your mobile phone is restarted.

    1 Restart your mobile phone

    Press and hold the Home key and the Bottom volume key simultaneously until your mobile phone is restarted.