Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

Your mobile phone may not respond due to overload or errors in the operating system.

Solution: Restart your mobile phone.

Step 1 of 1

Press and hold the Home key and the Bottom volume key simultaneously until your mobile phone is restarted.

1 Restart your mobile phone

Press and hold the Home key and the Bottom volume key simultaneously until your mobile phone is restarted.