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Apple iPhone 7

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

Missed calls are only diverted to your COMBOX® if the correct settings have been selected. You can change the settings in the phone menu.

Solution: Divert calls to your COMBOX®.

Step 1 of 17

Press Safari.

Step 2 of 17

Press the address bar.

Step 3 of 17

Key in https://cockpit.swisscom.ch/cockpit and press Go.

Step 4 of 17

Key in your phone number and press Next.

Step 5 of 17

Press Next.

Step 6 of 17

Key in the code you've received in an SMS on your mobile phone and press Next.

Step 7 of 17

Press the menu icon.

Step 8 of 17

Press Call settings.

Step 9 of 17

Press the indicator next to the required divert type to activate the function.

Step 10 of 17

Press the drop down list.

Step 11 of 17

To divert your calls to your COMBOX®, press Combox.

Step 12 of 17

To divert your calls to another number, press Another phone number.

Step 13 of 17

Press Done.

Step 14 of 17

If you've chosen to divert your calls to another number, press the input field.

Step 15 of 17

Key in the required number and press Done.

Step 16 of 17

Press Save.

Step 17 of 17

Press the Home key to end the session and return to the Home screen.

1 Find "Safari"

Press Safari.

2 Open Cockpit

Press the address bar.
Key in https://cockpit.swisscom.ch/cockpit and press Go.

3 Log on to Cockpit

Key in your phone number and press Next.
Press Next.
Key in the code you've received in an SMS on your mobile phone and press Next.

4 Select divert type

Press the menu icon.
Press Call settings.
Press the indicator next to the required divert type to activate the function.

5 Divert calls to your COMBOX® or another number

Press the drop down list.
To divert your calls to your COMBOX®, press Combox.
To divert your calls to another number, press Another phone number.
Press Done.
If you've chosen to divert your calls to another number, press the input field.
Key in the required number and press Done.
Press Save.

6 Return to the Home screen

Press the Home key to end the session and return to the Home screen.