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    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    Cause 1 of 9: Poor or no coverage on the mobile network
    Cause 2 of 9: You're not connected to a WLAN
    Cause 3 of 9: You're abroad and data roaming is deactivated on your mobile phone
    Cause 4 of 9: You've established a connection to a WLAN but you're not logged on
    Cause 5 of 9: You've activated manual network selection and are out of range of the selected network
    Cause 6 of 9: Flight mode is activated
    Cause 7 of 9: Mobile data is deactivated on your mobile phone
    Cause 8 of 9: Your mobile phone hasn't been correctly set up for Internet

    If you're trying to access the Internet using the mobile network, you need to set up your mobile phone correctly for Internet.

    Solution: Set up your mobile phone for Internet.

    Cause 9 of 9: WLAN isn't activated on your mobile phone

      

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