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My Swisscom Assistant
Your pocket Customer Center
My Swisscom App
Disruptions or technical problems?
Check your connection!
Settings & software updates
Calls & contacts
Messaging & Internet
Multimedia & apps
If your device isn't working properly, you can try several solutions to solve the problem. In most cases you can solve the problem by following these guidelines:
Missed calls are only diverted to your COMBOX® if the correct settings have been selected. You can change the settings in the phone menu.
Solution: Divert calls to your COMBOX®.
Press the address bar.
Key in https://cockpit.swisscom.ch/cockpit and press Go.
Key in your phone number and press Next.
Key in the code you've received in an SMS on your mobile phone and press Next.
Press the menu icon.
Press Call settings.
Press the indicator next to the required divert type to activate the function.
Press the drop down list.
To divert your calls to your COMBOX®, press Combox.
To divert your calls to another number, press Another phone number.
If you've chosen to divert your calls to another number, press the input field.
Key in the required number and press Done.
Press the Home key to end the session and return to the Home screen.
Required information *