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Disruptions or technical problems?
Check your connection!
Settings & software updates
Calls & contacts
Messaging & Internet
Multimedia & apps
If your device isn't working properly, you can try several solutions to solve the problem. In most cases you can solve the problem by following these guidelines:
If your mobile phone is set to connect to 4G networks only, it can't find a network if you're in an area with poor or no 4G network coverage.
Solution: Change network mode allowing your mobile phone to connect to both 2G, 3G and 4G networks.
Press Mobile Data.
Press Enable 4G.
To activate 4G:Press Voice & Data or Data Only.
To deactivate 4G:Press Off.
Press the Home key to end the session and return to the Home screen.
Required information *