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My Swisscom Assistant
Your pocket Customer Center
My Swisscom App
Disruptions or technical problems?
Check your connection!
Settings & software updates
Calls & contacts
Messaging & Internet
Multimedia & apps
If your device isn't working properly, you can try several solutions to solve the problem. In most cases you can solve the problem by following these guidelines:
If you try to access the Internet using the mobile network, mobile data needs to be activated on your mobile phone.
Solution: Activate mobile data.
Press Mobile Data.
Press the indicator next to "Mobile Data" to activate or deactivate the function.
Press the Home key to end the session and return to the Home screen.
Required information *