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My Swisscom Assistant
Your pocket Customer Center
My Swisscom App
Disruptions or technical problems?
Check your connection!
Settings & software updates
Calls & contacts
Messaging & Internet
Multimedia & apps
If your device isn't working properly, you can try several solutions to solve the problem. In most cases you can solve the problem by following these guidelines:
If you're abroad and data roaming is deactivated on your mobile phone, you can't send and receive MMS.
Solution: Activate data roaming.
Press Mobile Data.
Press the indicator next to "Data Roaming" to activate or deactivate the function.
If you activate data roaming:Press the indicator next to "EU Internet" until the function is deactivated.
Press the Home key to end the session and return to the Home screen.
Required information *