Customer Center E-Mail + SMS myCloud TV Find a Swisscom shop Contact
Customer Center E-Mail + SMS myCloud TV Find a Swisscom shop Contact

Mobile guides

    

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

If you're abroad and data roaming is deactivated on your mobile phone, you can't send and receive MMS.

Solution: Activate data roaming.

Step 1 of 5

Press Settings.

Step 2 of 5

Press Mobile Data.

Step 3 of 5

Press the indicator next to "Data Roaming" to activate or deactivate the function.

Step 4 of 5

If you activate data roaming:
Press the indicator next to "EU Internet" until the function is deactivated.

Step 5 of 5

Press the Home key to end the session and return to the Home screen.

1 Find "Mobile Data"

Press Settings.
Press Mobile Data.

2 Activate or deactivate data roaming

Press the indicator next to "Data Roaming" to activate or deactivate the function.
If you activate data roaming:
Press the indicator next to "EU Internet" until the function is deactivated.

3 Return to the Home screen

Press the Home key to end the session and return to the Home screen.