Switch prepaid to a subscription: only pay half the subscription charge for 2 years.
Upgrade to a top
smartphone and receive
at least 250.– for your
Samsung Galaxy A6, A7 and A9 now with free memory card.
WLAN and e-mail under control
My Swisscom Assistant
Your pocket Customer Center
My Swisscom App
Disruptions or technical problems?
Check your connection!
Settings & software updates
Calls & contacts
Messaging & Internet
Multimedia & apps
If your device isn't working properly, you can try several solutions to solve the problem. In most cases you can solve the problem by following these guidelines:
If your mobile phone hasn't been assembled correctly, you can't turn on your mobile phone.
Solution: Make sure your mobile phone has been assembled correctly.
Insert the opener for the SIM holder into the small hole in the SIM holder on the side of your mobile phone.
Remove the SIM holder from your mobile phone.
Turn your SIM so the angled corner of your SIM matches the angled corner of the SIM holder.Place your SIM in the SIM holder.
Insert the SIM holder into your mobile phone.
Required information *