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    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't turn on my mobile phone

    Cause 6 of 10: Your mobile phone hasn't been assembled correctly

    If your mobile phone hasn't been assembled correctly, you can't turn on your mobile phone.

    Solution: Make sure your mobile phone has been assembled correctly.

    Step 1 of 4

    Insert the opener for the SIM card holder into the small hole in the SIM card holder on the side of your mobile phone.

    Step 2 of 4

    Remove the SIM card holder from your mobile phone.

    Step 3 of 4

    Turn your SIM card so the angled corner of your SIM card matches the angled corner of the SIM card holder.
    Place your SIM card in the SIM card holder.

    Step 4 of 4

    Insert the SIM card holder into your mobile phone.

    1 Remove the SIM card holder

    Insert the opener for the SIM card holder into the small hole in the SIM card holder on the side of your mobile phone.
    Remove the SIM card holder from your mobile phone.

    2 Insert your SIM card

    Turn your SIM card so the angled corner of your SIM card matches the angled corner of the SIM card holder.
    Place your SIM card in the SIM card holder.

    3 Insert the SIM card holder

    Insert the SIM card holder into your mobile phone.
      

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