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Mobile guides

    

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

If you haven't activated an Apple ID on your mobile phone, you can't install apps.

Solution: Activate an Apple ID on your mobile phone.

Step 1 of 6

Press Settings.

Step 2 of 6

Press iTunes & App Store.

Step 3 of 6

Press Apple ID and key in the username for your Apple ID.

Step 4 of 6

Press Password and key in the password for your Apple ID.

Step 5 of 6

Press Sign In.

Step 6 of 6

Press the Home key to end the session and return to the Home screen.

1 Find "iTunes & App Store"

Press Settings.
Press iTunes & App Store.

2 Activate Apple ID

Press Apple ID and key in the username for your Apple ID.
Press Password and key in the password for your Apple ID.
Press Sign In.

3 Return to the Home screen

Press the Home key to end the session and return to the Home screen.