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5G for Switzerland -
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My Swisscom Assistant
Your pocket Customer Center
My Swisscom App
Disruptions or technical problems?
Check your connection!
Settings & software updates
Calls & contacts
Messaging & Internet
Multimedia & apps
If your device isn't working properly, you can try several solutions to solve the problem. In most cases you can solve the problem by following these guidelines:
If you haven't activated an Apple ID on your mobile phone, you can't install apps.
Solution: Activate an Apple ID on your mobile phone.
Press iTunes & App Store.
Press Apple ID and key in the username for your Apple ID.
Press Password and key in the password for your Apple ID.
Press Sign In.
Press the Home key to end the session and return to the Home screen.
Required information *