Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

If you're trying to access the Internet using the mobile network, you need to set up your mobile phone correctly for Internet.

Solution: Set up your mobile phone for Internet.

Step 1 of 7

Press Settings.

Step 2 of 7

Press Mobile.

Step 3 of 7

Press Mobile Data Network.

Step 4 of 7

Press "APN" below "PERSONAL HOTSPOT" and key in gprs.swisscom.ch

Step 5 of 7

Press Mobile.

Step 6 of 7

Press Settings.

Step 7 of 7

Press the Home key to end the session and return to the Home screen.

1 Find "Mobile Data Network"

Press Settings.
Press Mobile.
Press Mobile Data Network.

2 Enter the APN

Press "APN" below "PERSONAL HOTSPOT" and key in gprs.swisscom.ch

3 Save settings

Press Mobile.
Press Settings.

4 Return to the Home screen

Press the Home key to end the session and return to the Home screen.