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My Swisscom Assistant
Your pocket Customer Center
My Swisscom App
Disruptions or technical problems?
Check your connection!
Settings & software updates
Calls & contacts
Messaging & Internet
Multimedia & apps
If your device isn't working properly, you can try several solutions to solve the problem. In most cases you can solve the problem by following these guidelines:
If you're trying to access the Internet using the mobile network, you need to set up your mobile phone correctly for Internet.
Solution: Set up your mobile phone for Internet.
Press Mobile Data Network.
Press "APN" below "PERSONAL HOTSPOT" and key in gprs.swisscom.ch
Press the Home key to end the session and return to the Home screen.
Required information *