Navigation

Information:
Close more information

Meta navigation

  • Your shopping basket
    There are no products in the basket
    Monthly (CHF)
    One-off (CHF)
    Total (incl. VAT)
    Go to basket
  • 🔎

    Global search

    ✕ ✕

    Often searched

    Recommendations

↩

Mobile guides

More
        
    Change device

    Apple iPhone 6

    Go to supplies

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    Cause 1 of 9: Poor or no coverage on the mobile network
    Cause 2 of 9: You're not connected to a WLAN
    Cause 3 of 9: You're abroad and data roaming is deactivated on your mobile phone
    Cause 4 of 9: You've established a connection to a WLAN but you're not logged on

    Some WLANs require that you log on.

    Solution: Open the browser on your mobile phone and try to load a website. The browser is directed to the start page of the WLAN. Follow the instructions to log on.
    If you can't log on to the WLAN, deactivate WLAN on your mobile phone and connect to the Internet using the mobile network.

    Step 1 of 15

    Press Safari.

    Step 2 of 15

    Press the address bar.

    Step 3 of 15

    Key in the address of the required website and press Go.

    Step 4 of 15

    Press the menu icon.

    Step 5 of 15

    Press Add Bookmark.

    Step 6 of 15

    Key in a name for the bookmark and press Save.

    Step 7 of 15

    Press the bookmarks icon.

    Step 8 of 15

    Press Favourites.

    Step 9 of 15

    Press the required bookmark.

    Step 10 of 15

    Press the menu icon.

    Step 11 of 15

    Press Add to Reading List.

    Step 12 of 15

    Press the bookmarks icon.

    Step 13 of 15

    Press the reading list icon.

    Step 14 of 15

    Press the required list.

    Step 15 of 15

    Press the Home key to end the session and return to the Home screen.

    1 Find "Safari"

    Press Safari.

    2 Enter a web address

    Press the address bar.
    Key in the address of the required website and press Go.

    3 Add the current website to your bookmarks

    Press the menu icon.
    Press Add Bookmark.
    Key in a name for the bookmark and press Save.

    4 Go to a bookmark

    Press the bookmarks icon.
    Press Favourites.
    Press the required bookmark.

    5 Add the current website to your Reading List

    Press the menu icon.
    Press Add to Reading List.

    6 Go to Reading List

    Press the bookmarks icon.
    Press the reading list icon.
    Press the required list.

    7 Return to the Home screen

    Press the Home key to end the session and return to the Home screen.
    Cause 5 of 9: You've activated manual network selection and are out of range of the selected network
    Cause 6 of 9: Flight mode is activated
    Cause 7 of 9: Mobile data is deactivated on your mobile phone
    Cause 8 of 9: Your mobile phone hasn't been correctly set up for Internet
    Cause 9 of 9: WLAN isn't activated on your mobile phone

      

    Go to…

    Residential Customers

    Business

    Bluewin

    About Swisscom

    Tools