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    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    Cause 1 of 9: Poor or no coverage on the mobile network
    Cause 2 of 9: You're not connected to a WLAN
    Cause 3 of 9: You're abroad and data roaming is deactivated on your mobile phone
    Cause 4 of 9: You've established a connection to a WLAN but you're not logged on

    Some WLANs require that you log on.

    Solution: Open the browser on your mobile phone and try to load a website. The browser is directed to the start page of the WLAN. Follow the instructions to log on.
    If you can't log on to the WLAN, deactivate WLAN on your mobile phone and connect to the Internet using the mobile network.

    Cause 5 of 9: You've activated manual network selection and are out of range of the selected network
    Cause 6 of 9: Flight mode is activated
    Cause 7 of 9: Mobile data is deactivated on your mobile phone
    Cause 8 of 9: Your mobile phone hasn't been correctly set up for Internet
    Cause 9 of 9: WLAN isn't activated on your mobile phone

      

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