Navigation

Meta navigation

  • 🔎

    Global search

    ✕ ✕

    Often searched

    Recommendations

↩

Mobile guides

More
        
    Change device

    Apple iPhone 6

    Go to supplies Device is defective (display, water, casing)

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    Cause 1 of 5: There's an error at the receiving end
    Cause 2 of 5: You're abroad and data roaming is deactivated on your mobile phone
    Cause 3 of 5: The MMS is written incorrectly
    Cause 4 of 5: Mobile data is deactivated on your mobile phone
    Cause 5 of 5: Your mobile phone hasn't been correctly set up for MMS

    If your mobile phone hasn't been correctly set up for MMS, you can't send and receive MMS.

    Solution: Set up your mobile phone for MMS.

    Step 1 of 4

    Press Settings.

    Step 2 of 4

    Press Messages.

    Step 3 of 4

    Press the indicator next to "MMS Messaging" until the function is activated.

    Step 4 of 4

    Press the Home key to end the session and return to the Home screen.

    1 Find "Messages"

    Press Settings.
    Press Messages.

    2 Activate MMS

    Press the indicator next to "MMS Messaging" until the function is activated.

    3 Return to the Home screen

    Press the Home key to end the session and return to the Home screen.

      

    Go to…

    Residential Customers

    Business

    Bluewin

    About Swisscom

    Tools