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    The phone lock code is activated

    Possible cause 10 of 10:

    The phone lock code is used to protect your mobile phone from unauthorised use. When the phone lock code is activated, it needs to be entered every time you turn on your mobile phone.


    What you need to do:

    The phone lock code protects the contents of your mobile phone from unauthorised use. If use of phone lock code is activated, it needs to be keyed in when you turn on your mobile phone or when it has been in standby mode.

    1.

    Find "Lock screen & security"

    • Slide two fingers down the display starting from the top edge of your mobile phone.
    • Press the settings icon.
    • Press Lock screen & security.

    2.

    Select option

    • You can create several types of phone lock codes. The following steps show some examples:
    • Create phone lock code using your fingerprint, go to 2a.
    • Create phone lock code using a pattern, go to 2b.
    • Create phone lock code using a PIN, go to 2c.

    2a - Create phone lock code using your fingerprint

    • Press Fingerprint Manager.
    • Press CONTINUE.
    • Press SET UP SCREEN LOCK.
    • Press Pattern.
    • Press Pattern required after restarting.
    • Press CONTINUE.
    • Press and drag a point to connect at least four points.
    • Press CONTINUE.
    • Repeat the selected phone lock code to confirm.
    • Press CONFIRM.
    • Press the required setting.
    • Press DONE.
    • Press NEXT.
    • Follow the instructions on the display to set up a fingerprint as phone lock code.
    • Press DONE.

    2b - Create phone lock code using a pattern

    • Press Screen lock.
    • Press Pattern.
    • Press Pattern required after restarting.
    • Press CONTINUE.
    • Press and drag a point to connect at least four points.
    • Press CONTINUE.
    • Repeat the selected phone lock code to confirm.
    • Press CONFIRM.
    • Press the required setting.
    • Press DONE.

    2c - Create phone lock code using a PIN

    • Press Screen lock.
    • Press PIN.
    • Press PIN required after restarting.
    • Press CONTINUE.
    • Key in the required phone lock code and press CONTINUE.
    • Key in the phone lock code again and press OK.
    • Press the required setting.
    • Press DONE.

    3.

    Deactivate use of phone lock code

    • Press Screen lock.
    • Key in the current phone lock code.
    • Press None.
    • Press YES, REMOVE.

    4.

    Return to the Home screen

    • Press the home icon to end the session and return to the Home screen.

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