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    Your mobile phone hasn't been assembled correctly

    Possible cause 6 of 10:

    If your mobile phone hasn't been assembled correctly, you can't turn on your mobile phone.


    What you need to do:

    To start using your mobile phone, you need to insert your SIM.

    1.

    Remove the SIM holder

    • Turn the back of your mobile phone upwards.
    • Remove the SIM holder from your mobile phone.

    2.

    Insert your SIM

    • Turn your SIM so the angled corner of your SIM matches the angled corner of the SIM holder.

    3.

    Insert SIM holder

    • Place your SIM in the SIM holder and slide the SIM holder into your mobile phone.

    Did this solve the problem?

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      Center

      Manage your personal data, subscriptions and bills on your own.

      Login

      My Swisscom Assistant

      The worry-free service for your computer

      Details

      Mobile Set up

      Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

      Details

      Quick Check

      Check up on your own Swisscom services such as TV, Internet, telephone, and email!

      Details
      
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