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    Your mobile phone hasn't been correctly set up for e-mail

    Possible cause 3 of 3:

    If your mobile phone hasn't been correctly set up for e-mail, you can't send and receive e-mail.


    What you need to do:

    You can set up your mobile phone to send and receive e-mails from your Swisscom e-mail account. Remember, you need to set up your mobile phone for Internet.

    1.

    Find "ADD NEW ACCOUNT"

    • Press Apps.
    • Press Samsung.
    • Press Email.
    • Press ADD NEW ACCOUNT.

    2.

    Enter e-mail address

    • Press Email address and key in your Swisscom e-mail address.
    If you've already set up an e-mail account on your mobile phone, do the following:
    Press MORE.
    Press Settings.
    Press Add account.
    Press ADD NEW ACCOUNT.
    Key in your e-mail address.

    3.

    Enter password

    • Press Password and key in the password for your Swisscom e-mail account.
    • Press SIGN IN.
    If you've forgotten your password for e-mail (not your Swisscom Login password), you can find it in the Customer Center.

    4.

    Activate synchronisation of e-mails

    • Press MORE.
    • Press Settings.
    • Press the name of the e-mail account you've just set up.
    • Press Sync account to activate the function.

    5.

    Enter an account name

    • Press Account name and key in the required name.
    • Press OK.

    6.

    Enter the sender name

    • Press Your name and key in the required sender name.
    • Press OK.

    7.

    Select settings for retrieval of new e-mails

    • Press Sync schedule.
    • Press Set sync schedule.
    • Press Auto (when received), Manual or the required period.

    8.

    Select setting for synchronisation when roaming

    • Press Sync data while roaming.
    • Press Manual or Use above settings.

    9.

    Select setting for synchronisation during peak hours

    • Press Peak schedule to activate or deactivate the function.
    • If you activate the function:
    • Press Set peak schedule.
    • Press Auto (when received), Manual or the required period.
    • Press the required days below "Peak days".
    • Press the field next to "Start time".
    • Slide your finger up or down on hour and minute.
    • Press SET.
    • Press the field next to "End time".
    • Slide your finger up or down on hour and minute.
    • Press SET.
    • Press the Return key.

    10.

    Return to the Home screen

    • Press the Home key to end the session and return to the Home screen.

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      Customer
      Center

      Manage your personal data, subscriptions and bills on your own.

      Login

      My Swisscom Assistant

      The worry-free service for your computer

      Details

      Mobile Set up

      Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

      Details

      Quick Check

      Check up on your own Swisscom services such as TV, Internet, telephone, and email!

      Details
      
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