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    Your mobile phone hasn't been correctly set up for e-mail

    Possible cause 3 of 3:

    If your mobile phone hasn't been correctly set up for e-mail, you can't send and receive e-mail.


    What you need to do:

    You can set up your mobile phone to send and receive e-mails from your Swisscom e-mail account. Remember, you need to set up your mobile phone for Internet.

    1.

    Find "Email"

    • Press Apps.
    • Press Email.

    2.

    Enter the e-mail address

    • Key in your Swisscom e-mail address.
    If you've already set up an e-mail account on your mobile phone, do the following:
    Press MORE.
    Press Settings.
    Press Add account.
    Key in your Swisscom e-mail address.

    3.

    Enter password

    • Press Password and key in the password for your Swisscom e-mail account.
    • Press NEXT.
    If you've forgotten your password for e-mail (not your Swisscom Login password), you can find it in the Customer Center.

    4.

    Select period for synchronisation of e-mails

    • Press the drop down list below "Period to sync Email".
    • Press the required setting.

    5.

    Select settings for retrieval of new e-mails

    • Press the drop down list below "Sync schedule".
    • Press Auto (when received), Manual or the required period.

    6.

    Activate or deactivate e-mail notification

    • Press Notify me when email arrives to activate or deactivate the function.
    • Press NEXT.

    7.

    Enter an account name

    • Key in the required name.

    8.

    Enter the sender name

    • Press the field below "Your name (for outgoing emails)" and key in the required sender name.

    9.

    Finish setup

    • Press DONE.
    • Wait while your mobile phone retrieves new e-mails.

    10.

    Return to the Home screen

    • Press the Home key to end the session and return to the Home screen.

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    Mobile Set up

    Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

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    Check up on your own Swisscom services such as TV, Internet, telephone, and email!

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    • Your shopping basket
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    Device Support

      WM

      WM

      Customer
      Center

      Manage your personal data, subscriptions and bills on your own.

      Login

      My Swisscom Assistant

      The worry-free service for your computer

      Details

      Mobile Set up

      Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

      Details

      Quick Check

      Check up on your own Swisscom services such as TV, Internet, telephone, and email!

      Details
      
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