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Your mobile phone hasn't been correctly set up for e-mail

Possible cause 3 of 3:

If your mobile phone hasn't been correctly set up for e-mail, you can't send and receive e-mail.

What you need to do:

You can set up your mobile phone to send and receive e-mails from your Swisscom e-mail account. Remember, you need to set up your mobile phone for Internet.


Find "Email"

  • Press Apps.
  • Press Email.


Enter the e-mail address

  • Key in your Swisscom e-mail address.
If you've already set up an e-mail account on your mobile phone, do the following:
Press MORE.
Press Settings.
Press Add account.
Key in your Swisscom e-mail address.


Enter password

  • Press Password and key in the password for your Swisscom e-mail account.
  • Press NEXT.
If you've forgotten your password for e-mail (not your Swisscom Login password), you can find it in the Customer Center.


Select period for synchronisation of e-mails

  • Press the drop down list below "Period to sync Email".
  • Press the required setting.


Select settings for retrieval of new e-mails

  • Press the drop down list below "Sync schedule".
  • Press Auto (when received), Manual or the required period.


Activate or deactivate e-mail notification

  • Press Notify me when email arrives to activate or deactivate the function.
  • Press NEXT.


Enter an account name

  • Key in the required name.


Enter the sender name

  • Press the field below "Your name (for outgoing emails)" and key in the required sender name.


Finish setup

  • Press DONE.
  • Wait while your mobile phone retrieves new e-mails.


Return to the Home screen

  • Press the Home key to end the session and return to the Home screen.

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