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Your mobile phone is set to connect to 3G networks only

Possible cause 5 of 9:

If your mobile phone is set to connect to 3G networks only, it can't find a network if you're in an area with poor or no 3G network coverage.


What you need to do:

You can select which network modes your mobile phone can use. Your choice determines the data speeds you can achieve.

1.

Find " Network mode"

  • Slide your finger down the display starting from the top edge of your mobile phone.
  • Press the settings icon.
  • Press Mobile networks.
  • Press Network mode.

2.

Select network mode

  • Press 4G/3G/2G (auto connect), 3G/2G (auto connect), 3G only or 2G only.
3G (UMTS) or 4G (LTE) enables you to achieve higher data speeds than when using 2G (GSM).
If you select 4G/3G/2G (auto connect), your mobile phone automatically switches between the three network modes provided that you're within range of a 4G network.
If you select 3G/2G (auto connect), your mobile phone automatically switches between the two network modes provided that you're within range of a 3G network.
If you select 3G only, your mobile phone can only connect to 3G networks.
If you select 2G only, you can't achieve high data speeds.

3.

Return to the Home screen

  • Press the Home key to end the session and return to the Home screen.

Did this solve the problem?

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