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    Your mobile phone hasn't been correctly set up for e-mail

    Possible cause 3 of 3:

    If your mobile phone hasn't been correctly set up for e-mail, you can't send and receive e-mail.


    What you need to do:

    You can set up your mobile phone to send and receive e-mails from your Swisscom e-mail account. Remember, you need to set up your mobile phone for Internet.

    1.

    Find "Mail"

    • Press the menu icon.
    • Press Mail.

    2.

    Set up new e-mail account

    • Press Other (POP3/IMAP).
    If you've already set up an e-mail account on your mobile phone, do the following:
    Press the menu icon.
    Press Add account.
    Press Other (POP3/IMAP).

    3.

    Enter the e-mail address

    • Key in your Swisscom e-mail address.

    4.

    Enter password

    • Press Password and key in the password for your Swisscom e-mail account.
    • Press NEXT.
    If you've forgotten your password for e-mail (not your Swisscom Login password), you can find it in the Customer Center.

    5.

    Select the server type

    • Press the field below "PROTOCOL".
    • Press IMAP.

    6.

    Enter username

    • Key in the username for your Swisscom e-mail account.

    7.

    Enter the incoming server

    • Press the field below "IMAP SERVER" and key in imaps.bluewin.ch

    8.

    Activate encryption of incoming e-mails

    • Press the field below "SECURITY TYPE".
    • Press SSL.

    9.

    Enter the incoming port

    • Press the field below "SERVER PORT" and key in 993
    • Press NEXT.

    10.

    Activate SMTP authentication

    • Press Login required until the function is activated.
    • Key in the username for your Swisscom e-mail account.
    • Press the field below "PASSWORD" and key in the password for your Swisscom e-mail account.

    11.

    Enter the outgoing server

    • Press the field below "SMTP SERVER" and key in smtpauths.bluewin.ch

    12.

    Activate encryption of outgoing e-mails

    • Press the field below "SECURITY TYPE".
    • Press SSL.

    13.

    Enter the outgoing port

    • Press the field below "SERVER PORT" and key in 465
    • Press NEXT.

    14.

    Enter an account name

    • Key in the required name.

    15.

    Enter the sender name

    • Press the field below "YOUR NAME" and key in the required sender name.

    16.

    Finish setup

    • Press FINISH.
    • Wait while your mobile phone retrieves new e-mails.

    17.

    Select setting for synchronisation during peak hours

    • Press the menu icon.
    • Press Settings.
    • Press Sync, Send & Receive.
    • Press Peak time sync.
    • Press Smart Sync, Manual or the required interval.

    18.

    Select setting for synchronisation during off-peak hours

    • Press Off-peak sync.
    • Press Smart Sync, Manual or the required interval.

    19.

    Select period for synchronisation of e-mails

    • Press Download options.
    • Press the required setting.
    • Press the return icon several times to return to the inbox.

    20.

    Return to the Home screen

    • Press the home icon to end the session and return to the Home screen.

    Did this solve the problem?

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      WM

      Customer
      Center

      Manage your personal data, subscriptions and bills on your own.

      Login

      My Swisscom Assistant

      The worry-free service for your computer

      Details

      Mobile Set up

      Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

      Details

      Quick Check

      Check up on your own Swisscom services such as TV, Internet, telephone, and email!

      Details
      
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