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Your mobile phone hasn't been correctly set up for e-mail

Possible cause 3 of 3:

If your mobile phone hasn't been correctly set up for e-mail, you can't send and receive e-mail.


What you need to do:

You can set up your mobile phone to send and receive e-mails from your Swisscom e-mail account. Remember, you need to set up your mobile phone for Internet.

1.

Find "Mail"

  • Press the menu icon.
  • Press Mail.

2.

Set up new e-mail account

  • Press Other (POP3/IMAP).
If you've already set up an e-mail account on your mobile phone, do the following:
Press the menu icon.
Press Add account.
Press Other (POP3/IMAP).

3.

Enter the e-mail address

  • Key in your Swisscom e-mail address.

4.

Enter password

  • Press Password and key in the password for your Swisscom e-mail account.
  • Press NEXT.
If you've forgotten your password for e-mail (not your Swisscom Login password), you can find it in the Customer Center.

5.

Select the server type

  • Press the field below "PROTOCOL".
  • Press IMAP.

6.

Enter username

  • Key in the username for your Swisscom e-mail account.

7.

Enter the incoming server

  • Press the field below "IMAP SERVER" and key in imaps.bluewin.ch

8.

Activate encryption of incoming e-mails

  • Press the field below "SECURITY TYPE".
  • Press SSL.

9.

Enter the incoming port

  • Press the field below "SERVER PORT" and key in 993
  • Press NEXT.

10.

Activate SMTP authentication

  • Press Login required until the function is activated.
  • Key in the username for your Swisscom e-mail account.
  • Press the field below "PASSWORD" and key in the password for your Swisscom e-mail account.

11.

Enter the outgoing server

  • Press the field below "SMTP SERVER" and key in smtpauths.bluewin.ch

12.

Activate encryption of outgoing e-mails

  • Press the field below "SECURITY TYPE".
  • Press SSL.

13.

Enter the outgoing port

  • Press the field below "SERVER PORT" and key in 465
  • Press NEXT.

14.

Enter an account name

  • Key in the required name.

15.

Enter the sender name

  • Press the field below "YOUR NAME" and key in the required sender name.

16.

Finish setup

  • Press FINISH.
  • Wait while your mobile phone retrieves new e-mails.

17.

Select setting for synchronisation during peak hours

  • Press the menu icon.
  • Press Settings.
  • Press Sync, Send & Receive.
  • Press Peak time sync.
  • Press Smart Sync, Manual or the required interval.

18.

Select setting for synchronisation during off-peak hours

  • Press Off-peak sync.
  • Press Smart Sync, Manual or the required interval.

19.

Select period for synchronisation of e-mails

  • Press Download options.
  • Press the required setting.
  • Press the return icon several times to return to the inbox.

20.

Return to the Home screen

  • Press the home icon to end the session and return to the Home screen.

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