Navigation

Information:
Close more information

Meta navigation

  • Your shopping basket
    There are no products in the basket
    Your shopping basket
    Monthly (CHF)
    One-off (CHF)
    Total (incl. VAT)
  • 🔎

    Global search

    Often searched

Device Support

WM

  
    
Send to a friend Send to customer
Cancel

Fields marked with * are mandatory.

Your mobile phone is set to connect to 3G networks only

Possible cause 5 of 9:

If your mobile phone is set to connect to 3G networks only, it can't find a network if you're in an area with poor or no 3G network coverage.


What you need to do:

You can select which network modes your mobile phone can use. Your choice determines the data speeds you can achieve.

1.

Find " Network mode"

  • Slide your finger down the display starting from the top edge of your mobile phone.
  • Press the settings icon.
  • Press Mobile data.
  • Press Network mode.

2.

Select network mode

  • Press 3G only, 2G only, 2G/3G auto or 2G/3G/4G auto.
3G (UMTS) or 4G (LTE) enables you to achieve higher data speeds than when using 2G (GSM).
If you select 3G only, your mobile phone can only connect to 3G networks.
If you select 2G only, you can't achieve high data speeds.
If you select 2G/3G auto, your mobile phone automatically switches between 3G and 2G provided that you're within range of a 3G network.
If you select 2G/3G/4G auto, your mobile phone automatically switches between the three network modes provided that you're within range of a 3G or 4G network.

3.

Return to the Home screen

  • Press the home icon to end the session and return to the Home screen.

Did this solve the problem?

Yes No
  

Customer
Center

Manage your personal data, subscriptions and bills on your own.

Login

My Swisscom Assistant

The worry-free service for your computer

Details

Mobile Set up

Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

Details

Quick Check

Check up on your own Swisscom services such as TV, Internet, telephone, and email!

Details

Close

Welcome to our interactive guides

Mouse over the blue words to see instructional images