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Your mobile phone is set to connect to 4G networks only

Possible cause 4 of 8:

If your mobile phone is set to connect to 4G networks only, it can't find a network if you're in an area with poor or no 4G network coverage.


What you need to do:

You can select which network modes your mobile phone can use. Your choice determines the data speeds you can achieve.

1.

Find "Enable 4G"

  • Press Settings.
  • Press Mobile Data.
  • Press Mobile Data Options.
  • Press Enable 4G.

2.

Select network mode

  • To activate 4G:
  • Press Voice & Data or Data Only.
  • To deactivate 4G:
  • Press Off.
4G/LTE enables you to achieve higher data speeds than when using 3G or GSM.
If you activate 4G/LTE, your mobile phone automatically switches between the network modes provided you're within range of a 4G/LTE network.
If you deactivate 4G/LTE, you can't achieve high data speeds.

3.

Return to the Home screen

  • Press the Home key to end the session and return to the Home screen.

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