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    Your mobile phone isn't turned on correctly

    Possible cause 9 of 10:

    Your mobile phone won't turn on if it's not done correctly.


    What you need to do:

    You need to insert your SIM into your mobile phone before you turn it on.

    1.

    Turn on your mobile phone

    • Press On/Off until your mobile phone is turned on.

    2.

    Enter your PIN

    • Press Unlock.
    • Key in your PIN and press OK.
    • If your mobile phone rejects your SIM:
    • Contact your distributor or service provider where you bought your mobile phone.
    The PIN is used to protect your SIM from unauthorised use.
    If you enter an incorrect PIN three times in a row, your SIM will be blocked.

    3.

    Turn off your mobile phone

    • Press and hold On/Off.
    • Drag the power off icon right to turn off your mobile phone.

    Did this solve the problem?

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      Center

      Manage your personal data, subscriptions and bills on your own.

      Login

      My Swisscom Assistant

      The worry-free service for your computer

      Details

      Mobile Set up

      Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

      Details

      Quick Check

      Check up on your own Swisscom services such as TV, Internet, telephone, and email!

      Details
      
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