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I can't use tethering on my mobile phone

You can use your mobile phone to access the Internet from e.g. a laptop. If you can't use tethering, follow this guide to solve the problem.


Start the troubleshooting guide.

Before you start this troubleshooting guide, you need to check one important thing.


Can you access the Internet?

Yes No

It's important to find out if you can access the Internet by loading a website in the browser on your mobile phone. If you can't access the Internet, you need to solve this problem. By solving this problem you'll most likely solve your problem with using tethering.

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My Swisscom Assistant

The worry-free service for your computer

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Mobile Set up

Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

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Quick Check

Check up on your own Swisscom services such as TV, Internet, telephone, and email!

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